SHIPPING POLICY

Smart Packaging Distributors will send your parcel through The Courier Guy, and parcels will be delivered to your door.

Delivery may take 1 - 5 working days to get to you depending on the area you reside in South Africa. Delivery to regional & outlying areas could take up to 5 – 7 working days.

Once your parcel has been sent, a tracker number will be emailed to you via our online portal and it is then the responsibility of the customer to track it with the courier company specified.

PLEASE NOTE

• We will only deliver to a physical address, not P.O. Box addresses.
• Please provide us with a physical address that is normally occupied during office hours as deliveries take place between 08h30 and 17h00 on weekdays (Monday to Friday, excluding public holidays).
• Every delivery must be signed and endorsed, as proof of delivery.
• Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods. If applicable, this will be highlighted during the checkout process.
• We currently only deliver within South Africa.